Refund Policy
Effective Date: March 23, 2025
At OMYHEALTH, we are committed to providing high-quality probiotic gummies. We offer a 7-day money-back guarantee to ensure customer satisfaction*. Please review our policy below for more details.
Can I return or exchange an item?
Currently, we do not offer returns or exchanges on orders. Due to our strict quality and safety protocols, we cannot resell any products that have left our warehouse. However, if you experience any issues with your product, please reach out to our Customer Support team at omyhealth@gmail.com for immediate assistance.
How to Request a Refund
For customers in the U.S, we offer a 7-day money-back guarantee. To initiate a refund request, please follow these steps:
- Contact our customer support team at omyhealth@gmail.com with your order number and reason for the refund request.
- Please provide a detailed explanation of why the product did not meet your expectations.
- If applicable, provide a photo of the product and any required supporting details.
- Once your request is reviewed, we will notify you of its approval or rejection.
- Approved refunds will be processed within 5-10 business days to your original payment method.
International Orders
At this time, all international orders are final and are not eligible for refunds.
Shipping Costs
Shipping costs are non-refundable.
If a product was damaged in transit, please provide photos, and we will arrange for a replacement or refund.
If you have any questions regarding our refund policy, feel free to contact us at omyhealth@gmail.com. We’re here to help!
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Refundable Items
Only regular-priced items are eligible for refunds; sale items are non-refundable.